DRV Bund

The DRV Bund Accelerates Claims Processing with eReview

The Business Challenge

The DRV Bund, formerly BfA (Bundesversicherungsanstalt für Angestellte )- “Federal Pension Fund Agency for White Collar Employees”) manages the state owned pension fund, unemployment insurance for salaried employees in Germany. The German federal insurance agency deals with approximately 30 million people including retired persons. BfA needed a solution that would streamline their claims processing workflow.

Following were the key challenges:

• Manual and disintegrated electronic workflow resulted in slower claims processing
• Verification and authentication of documents took inordinate amount of time
• Legal challenges for protecting viewing of multi-format documents in a workflow
• Moving from stand-alone windows based application to enterprise Java environment
• Proposed system must work with IBM Content manager, and other enterprise software in a platform independent way
   

The Solution

The multiformat viewer is realized as a JavaBean, which would be integrated into the presentation layer of rvGlobal® via an ActiveX-Interface. The functions offered by the viewer are provided as Java-Methods as well as ActiveX-Methods. This consequently enables the incorporation of the viewer into rvGlobal® or any other J2EE-Application.

Following are the highlights of the solution:

• Moving to automated enterprise workflow achieved faster claims processing
• Use of electronic signatures on documents and consequent identification of signed documents resulted in faster turn around
• eReview’s API and architecture made the integration easy and ensured platform independence
  eReview Java Bean technology helped integrate .net and java applications
• Documents are streamed through eReview server for each review session in workflow sequence
   

The Bottom Line Advantage

• BfA can execute claims at a much faster rate
• The ECM environment is more platform agnostic and more enterprise ready
• One application to view, annotate, print and manage a multitude of document formats for claims processing